Shipping policy
Shipping Policy
We offer worldwide delivery through our network of warehouses and trusted courier partners.
Processing & Delivery Times
Orders are usually dispatched within 24–48 hours. Delivery typically takes:
- EU: approximately 3 business days after dispatch
- Outside the EU: approximately 5–7 business days after dispatch
Delivery times may vary depending on your location and local carrier conditions.
Shipping Rates
- For international orders, shipping options and rates are calculated at checkout through Shopify Managed Markets. Available services, delivery times, duties, taxes, and other applicable charges may vary depending on the destination.
International Orders & Customs
For eligible international destinations, Shopify Managed Markets manages the applicable duties, taxes, and import requirements. Any applicable costs will be calculated and displayed at checkout where supported.
International shipments may be fulfilled using carriers such as FedEx or DHL, with shipping services and rates determined at checkout.
Delivery Attempts
FedEx and DHL will typically make multiple delivery attempts according to their local delivery policies. If delivery is unsuccessful, the parcel may be redirected to a local collection point. The courier will provide instructions if collection is required.
Undelivered or Uncollected Orders
If an order cannot be delivered or is not collected, the parcel may be returned to our warehouse. A €45 return fee will apply. Once the return fee has been paid, we will process a refund for the cost of the item.
Shipping Restrictions
Due to the ongoing war, we are currently unable to ship to Russia, Belarus, or Ukraine.